The Joint Admissions and Matriculation Board (JAMB) has opened a one-time window for candidates who have lost access to their registered phone numbers or email accounts to update their credentials ahead of the 2027 Unified Tertiary Matriculation Examination (UTME).
The concession, which took effect on Monday, September 21, 2026, marks a review of JAMB’s previous policy that barred changes to registered phone numbers and email addresses as part of measures to protect candidates’ records from fraud and unauthorised alterations.
Under the revised arrangement, candidates can change their registered phone number, email address or both, but only after undergoing prescribed identity and biometric verification procedures.
JAMB, in a statement by its Acting Director, Public Affairs and Protocols, Dr Fabian Benjamin, said the review became possible following the strengthening of its identity verification and biometric authentication systems.
The Board said candidates seeking the service must provide the new phone number and/or email address and a duly executed court affidavit, which must be scanned for upload during the process.
It added that the service would be available at designated JAMB Computer-Based Test centres, including Professional Test Centres, Professional Registration Centres and applicable JAMB State Offices.
Candidates are required to access their e-Facility profiles with their existing credentials, select the SIM Swap/Email Change Payment option and pay the prescribed fee before proceeding to an authorised centre.
At the centre, the candidate’s details would be retrieved using the profile code or existing GSM number, after which biometric verification would be conducted before the requested change is processed.
JAMB stressed that the concession can be used only once by each candidate, warning applicants to patronise only designated centres and use the facility strictly for genuine cases.
The Board said the revised policy was intended to address difficulties faced by genuine candidates who could no longer access their registered credentials, while retaining safeguards against impersonation, fraud and unauthorised changes to admission-related records.
