You spot your bag on the carousel, reach for it… and there it is — a tear, a broken wheel, or a damaged handle. 😳

You report it — but what happens if your complaint isn’t resolved on time?

The NCAA has fined RwandAir ₦15 million for failing to resolve a passenger’s baggage complaint within the stipulated timeframe.

The airline was also directed to replace the damaged bag and pay US$170 in first-need compensation.

✈️ The message is simple:
Passengers have rights, and airlines have responsibilities.

Ever had a baggage problem after a flight? 👀

AEROLENS360 — Aviation Simplified

Esther Nana